The Hospitality industry has reshaped the way hotels are serving their guests. Today, everything is digitalized and advanced, we are living in a technology driven world. Your guests are using all online modes to travel from booking tickets, boarding on airport etc, same they expect from your property.
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As a hotel owner, you need to make the access to the property more easy and comfortable. You need to introduce all modern gadgets, devices and facilities for your guests in order to make your guests stay comfortable. Let’s have a look at the ways which can help you in enhancing the guest experience-
#1. Provide Smart Keys
Provide smart keys or smart for opening and closing the door of the hotel room. This will give guests a personal space for accessing the room. They do not have to go to reception every time asking for the keys.
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| Image Credit: https://www.feelguide.com |
#2. Virtual Phone Systems
Make communication easier, whether it is with the hotel staff or the hotel manager. If you are using phones for communication, do not make the process longer by instructing guests to press 1 for reception, press 2 for laundry etc. Make a list of all extensions and put in every room, it will enhance the guest experience by direct dialing the number of particular service.
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#3. Room Service
It is equally important to focus on the quality of infrastructure and quality of services you are providing to the guests. This will take up the guest experience to the next level. Provide them with the neat and clean surroundings, hot and cold water supply 24*7, excellent room service, 24*7 food service, doctor on call, and high speed wi- fi internet.
#4. Upgrading Hotel Amenities
Upgrading amenities in the hotel room is the great way of enhancing user experience. Your hotel room should have extra ordinary amenities apart from basic amenities. Provide iron along with iron board in every room, travelling kit, a good number of power sources, hair dresser, notepads and pens, and mini bar. Guests love to feel pampered.
#5. Upgrade the Pre-Arrival Experience
Take time to engage with guests as and when they book your apart hotel. Start the process right from the time when you receive any inquiry from the guests. Engage before they arrive, offer them personalized add-ons to make their stay more amazing. Send welcome email, send reminders regarding their bookings, their preferences, and send all information related to the place and hotel.
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